Technology Delivery Manager - Home Office - SEO

Location

Croydon CR0 2WF, Manchester M5 3LZ, Sheffield S3 8NU

About the job

Job summary

Migration and Borders Technology Portfolio (MBTP) is part of the Home Office Digital (HOD) directorate within the Home Office. MBTP is a portfolio of around 3,500 dedicated professionals made up of civil servants and contractors. We drive digital ambitions, design appropriate solutions and deliver digital services quickly and effectively. Our work makes a real difference in helping the Home Office achieve its ambitions to keep citizens safe and the country secure.

We’re looking for one Technology Delivery Manager to work in our Customer Services & Asylum Technology Delivery Centre (TDC). The team deliver digital solutions for Customer Services Group - covering asylum & protection and visas, information & passports teams. 

Where business needs allow some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. 

Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital. 

Job description

As a Technology Delivery Manager, you will be accountable for the performance of a team and the delivery of technology products and services. You will set up your team for success and represent them to stakeholders and suppliers, building successful relationships across and beyond the organisation. You will find and remove blockers and inefficiencies, using data to continually encourage better ways of working, leading to better outcomes. Joining the Home Office Technology Delivery community, you will share knowledge and experience with colleagues across the department and wider Government, building skills and helping to apply good practice and standards. You will support the UK’s security and prosperity through the products and services that you help to deliver.

Person specification

Your main day to day responsibilities will be:

Take responsibility for your team’s delivery of technology products and services, facilitating and coaching in using the most appropriate methods to explore needs, solve problems and deliver. Work with the team to continuously monitor and improve processes and performance.
Contribute to the creation and maintenance of realistic plans and keep delivery on track within quality, cost, and time constraints. Remove blockers to the success of your team, involving stakeholders and engaging with governance as appropriate.
Develop a motivated, functioning team, empowering collaboration and delivery while giving direction and constructive feedback. Monitor the profile and health of your team, working with them to resolve issues.
Manage risks, issues, and dependencies appropriately.
Engage with and influence relevant technical and non-technical stakeholders. Contribute to efforts to develop and enhance stakeholder relationships.
Act as a routine contact point for suppliers involved in delivery. Monitor supplier performance and help to resolve problems with suppliers.

You’ll have a demonstrable passion for delivery with the following skills or strong experience in:

Understanding different delivery approaches, such as Agile and Waterfall, identifying the most appropriate methodology for the situation, and helping a team to implement and improve processes, 
Facilitating the delivery of technology products and services throughout their lifecycle,
Creating the best team makeup for the situation, and bringing people together into a motivated team,
Identifying and managing risks, issues, and dependencies, 
Communicating between technical and non-technical stakeholders, and effectively managing stakeholder expectations, 
Monitoring the performance of suppliers and acting as a point of contact with them.

Skills for the Information Age (SFIA) version 8 is the technical framework that sets the standard capability and development of all levels in the Home Office. This is a link to the capability framework:  All skills A - Z English (sfia-online.org). 

We use set SFIA technical skills to form our interview questions and we will assess you against these technical skills during the selection process. 

The essential skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework).  Use the SFIA levels of responsibility to understand what would be expected for each technical skills listed below.