Tenant Support Officer - Part time

Responsibilities:

Tenancy Administration

· Meet with tenants in person to sign tenancy/license agreements.

· Issue and collect notices where required.

· Maintain up-to-date key logs and oversee safe key storage.

Property Standards & Maintenance

· Carry out routine inspections of properties and communal areas.

· Report and follow up on maintenance issues with our head office team.

· Monitor compliance items such as fire safety equipment and general condition.

Tenant Liaison & Support

· Act as the main contact point for tenants on your patch for day-to-day queries.

· Relay tenant feedback, concerns, or requests to the head office.

· Provide basic guidance on housing processes and signpost to relevant support services where necessary.

Security & Safety

· Respond to urgent issues such as damage, anti-social behaviour, or health and safety concerns.

· Ensure empty or at-risk units are secure.

Floating Coverage

· Move between properties as needed to deal with ad-hoc issues, viewings, or inspections.

· Provide cover for other areas during absence or peak demand.

Candidate Requirements:

• Strong interpersonal skills - able to build rapport quickly and handle sensitive situations tactfully.
• Good organisational skills and attention to detail.

· Able to work independently, manage a varied workload, and travel between multiple sites.

· Confident using email, spreadsheets, and basic property management systems.

· Understanding of basic tenancy processes and property compliance requirements (desirable).

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.