Warehouse Shift Manager

Location: Gotham, Nottinghamshire (NG11)

Shift Pattern: Shift-based role (days/nights as required)

Reporting to: Site Manager

We are recruiting an experienced Warehouse Shift Manager to lead a busy Distribution Centre operation based at our Gotham (NG11) site. This is a hands‑on leadership role, responsible for managing people, processes, performance and safety across an operational shift.

You will play a critical role in driving efficiency, stock accuracy, colleague engagement and compliance in a fast‑paced logistics environment.

Key Responsibilities

As Warehouse Shift Manager, you will:

Lead and motivate a team of Warehouse Supervisors and Operatives across all areas of the Distribution Centre
Take full accountability for shift performance, ensuring all contracted KPIs are achieved
Drive Stock Record Accuracy (SRA) through audits, accuracy checks, reporting and corrective actions
Manage labour resources effectively, including permanent and temporary labour, forecasts, budgets and productivity
Own and maintain operational documentation including SOPs, SSOW, training plans and returns processes
Ensure full compliance with health, safety and site controls, protecting colleagues, equipment and facilities
Manage professional incident response and escalation across site operations
Own and maintain fire evacuation and safety procedures
Work collaboratively with the site Transport operation to ensure effective warehouse-to-dispatch execution
Support operational failure recovery across people, processes and communications
Control contractor activity on site as required

People Management & Leadership

You will also be responsible for:

Ensuring all colleagues are fully trained and skilled to meet customer requirements, with a strong focus on wellbeing
Managing all people processes including:
- Attendance and sickness (ASH) management and reporting
- Return-to-work meetings
- Performance improvement and colleague development plans
- Investigations and disciplinary processes
Driving colleague engagement and improving engagement scores year-on-year
Delivering regular shift briefings and departmental briefings
Attending management meetings as part of the site leadership team

Financial & Operational Control

Manage daily, weekly and monthly operational expenditure
Ensure payroll accuracy and swift resolution of any exceptions
Support workforce capacity planning and lead regular performance reviews
Review and maintain Business Continuity Plans
Support and deliver warehouse change control initiatives, driving benefit for both the customer and the business

Continuous Improvement

Drive the Continuous Improvement (CI) agenda across the warehouse operation
Ensure contractual service levels, productivity and efficiency targets are met or exceeded
Support HR dashboard improvements and operational performance reporting

Skills & Experience Required

Proven experience as a Warehouse Shift Manager, Operations Manager or similar leadership role
Background in logistics, distribution or warehousing environments
Strong people management and leadership capability
Solid understanding of warehouse health & safety and compliance standards
Experience managing labour planning, agency labour and operational budgets
Confident using KPIs, efficiency metrics and stock accuracy controls
Excellent communication, problem-solving and decision-making skills
Comfortable working in a fast-paced, shift-based operation