After-Sales Associate

Customer Services /Techincal After Sales- Berkshire

Essential Technical Knowledge

Proven experience in plumbing and bathroom products (essential).
Ability to read and interpret technical drawings.
Strong understanding of safety standards.

100% Office-based | 9:00am - 5:00pm

We're looking for a proactive, technically minded After-Sales Associate with hands-on experience in plumbing and bathroom products to join our growing team. If you enjoy solving problems, supporting customers, and working with high-quality products in the plumbing and bathroom sector, this could be the perfect next step in your career.

This is a dynamic role combining 70% customer service and 30% technical support, ideal for someone who thrives in both problem-solving and customer-facing environments.

The Role

As our After-Sales Associate, you'll be the go-to expert once a product has been delivered. You'll ensure our customers receive fast, effective support while helping maintain the high standards our brand is known for.

🔧 Customer Support & Service Management

Act as the primary point of contact for after-sales enquiries.
Manage service requests, complaints, and technical queries via phone and email.
Deliver timely and professional resolutions.
Build strong, lasting customer relationships that drive satisfaction and loyalty.

🛠 Technical Support & Troubleshooting

Diagnose and resolve plumbing and bathroom-related technical issues.
Provide clear remote guidance on installation, maintenance, and troubleshooting.
Apply structured problem-solving techniques, including Root Cause Analysis.

📦 Spare Parts & Service Coordination

Liaise with warehouse teams to arrange replacement parts.
Maintain accurate spare parts records and service documentation.

📊 Documentation & Reporting

Process service orders on the ERP system, ensuring accurate sales/purchase order tracking.
Produce service performance and product reports.
Identify trends and recurring issues to support continuous improvement.