After-Sales Associate

After-Sales Associate
Location: Office-based | 9:00am - 5:00pm

Join Our Team - Where Technical Expertise Meets Outstanding Customer Care

We're seeking a proactive, technically minded After-Sales Associate with hands-on experience in plumbing and bathroom products to join our growing team. If you enjoy solving problems, supporting customers, and working with high-quality products in the plumbing and bathroom sector, this could be the perfect next step in your career.

About the Role
This dynamic position blends 70% customer service with 30% technical support, making it ideal for someone who thrives in both problem-solving and customer-facing environments. You will be the go-to expert once a product has been delivered, ensuring our customers receive fast, effective support while upholding the high standards our brand is known for.

Key Responsibilities

• Provide technical support and after-sales service for plumbing and bathroom products.
• Troubleshoot and diagnose product issues efficiently.
• Read and interpret technical drawings.
• Conduct Root Cause Analysis (RCA) for product issues.
• Produce clear and concise technical reports.
• Maintain excellent communication with customers, ensuring their needs are met.
• Travel to customer sites for on-site support when required.

What We're Looking For

Essential Technical Knowledge:

• Proven experience in plumbing and bathroom products.
• Strong understanding of safety standards.

Experience:

• After-sales, service engineering, or technical support roles.
• Customer-facing technical experience.

Key Skills:

• Excellent troubleshooting and diagnostic ability.
• Clear and confident communication skills.
• Strong customer-focused mindset.
• Well-organised with effective time management.

Why Join Us?

• Work with high-quality products in a growing company.
• Be part of a team that values technical expertise and outstanding customer care.
• Opportunities for professional development and hands-on experience.

Apply Now and become a vital part of our team, delivering exceptional service and technical support to our customers.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.