Banqueting Head Waiter

Position - Banqueting Head Waiter

Salary - £32k + tips

Hours - 5/7 days

POSITION OVERVIEW

Manage the smooth running of the In Room Dining and Events services following the company standards and procedures.
Create and maintain a team environment and motivate and train the team to achieve the required standards and therefore meeting and exceeding the guest's expectations.

ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS

· Ensure that the department is well organised and the required administration is carried out accurately and timely.

· Day to day direction and allocation of tasks to the team and ensuring efficient staffing levels for the needs of the business.

· Write rotas and manage shifts patterns taking into account holidays and sickness and ensure accurate record keeping on the relevant systems.

· Attend weekly function meetings and daily hotel briefings

· Guarantee that the highest standard of service and product is delivered to our guests at all times and review regularly.

· Assist with ordering and stock control whilst controlling operating costs, payroll and expenses against the P&L.

· Have a high level of presence within the department to lead by example through a 'hands on' approach.

· Be confident in communicating with guests to ensure that their expectations are met and exceeded by providing a personalised service.

· Log any guest information accurately,

· Be responsible of back of house and preparations areas to ensure overall cleanliness and organisation at all times through regular monitoring.

· Provide knowledgeable food & drinks advice offering suggestions and recommendations

· Ensure that all billing and cashiering are conducted as per the required standards

· Aim to achieve Gallup and Engagement targets

· Assist in ensuring that the team aim to achieve financial targets whilst maintaining a cost conscious approach.

· Manage and deliver an effective training and development system for the team to ensure that they meet the required standards and develop in their roles.

· Work closely with the Events Operations Manager on any specific projects you have been given responsibility for.

QUAIFICATIONS & DESIRABLES

· Hotel school diploma or equivalent

· 5 star hotel experience

· Previous similar experience

· Food and wine knowledge

· Commercial and Business awareness

· Excellent interpersonal skills

· Leadership skills

· Influencing skills

· Training skills

· Complaint handling/Problem solving