Billing Customer Service Advisor

Bradford, Thornbury | Hybrid Working Available | £27,417 - £31,942 + Benefits

We're looking for a Billing Customer Service Advisor to join our busy Billing Team. If you have customer service experience and enjoy helping people, this could be the perfect next step in your career.

What you'll be doing:

Handling billing and account enquiries from customers.
Taking payments and updating account details.
Supporting customers with payment plans and available support schemes.
Resolving queries efficiently while delivering excellent customer service.
Maintaining accurate customer records and meeting performance targets.

What we're looking for:

At least 6 months' customer service experience
Strong communication and problem-solving skills
Good IT skills and attention to detail
Ability to remain calm under pressure
GCSE Maths & English (Grade 4/C or equivalent)

Previous contact centre experience is desirable but not essential.

What's in it for you?

Salary from £27,417 - £31,942 depending on experience.
Annual bonus opportunity of up to £1,000.
25 days annual leave plus bank holidays and 2 wellness days.
Pension with up to 12% employer contribution.
Health, wellbeing and lifestyle benefits.
Career development opportunities.
Free parking.
Hybrid working available following training and successful performance.

Hours

Monday to Friday: 10:00am - 6:00pm
Alternate Saturdays: 9:00am - 5:00pm

Start Dates

5 October 2026
13 October 2026

Successful candidates must be available for a 5-week, full-time induction programme (Monday to Friday, 9:00am - 5:00pm).

Ready to take the next step in your customer service career? We'd love to hear from you. Apply today!

Recruitment Process: Telephone interviews will take place immediately, followed by a face-to-face interview.

Pre-employment Checks: Successful candidates will be required to complete a Basic Disclosure Check before starting employment. Depending on the role, additional security clearance checks may also be required.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.