Unbilled Billing Administrator - Reading RG1 (Hybrid)

Start Date: 30 March 2026

Contract: 6 months

Rate: £14.79 p/h PAYE

Hours: 37 per week

Hybrid Working: 2-3 days per week in the Reading office

Security Clearance: BPSS

Interview Process: 2‑stage interview

Role Overview

We are seeking a confident and detail‑driven Unbilled Billing Administrator to join our team in Reading. This hybrid role is ideal for someone with strong customer service experience-particularly from a call‑centre or high‑volume environment-who enjoys resolving complex queries and delivering excellent service.

You will be responsible for investigating billing discrepancies, processing adjustments, supporting internal teams, and ensuring customers receive accurate and timely bills.

Key Responsibilities

• Investigate and resolve billing discrepancies
• Act as an internal contact for billing queries and own the resolution process
• Process billing adjustments, including credits and debits
• Communicate outcomes clearly with customers and colleagues
• Identify trends, patterns, and opportunities for improvement
• Share knowledge and support effective billing processes

Candidate Requirements

• Strong customer service experience (call centre experience highly beneficial)
• Confident communicating with customers by phone
• Excellent attention to detail and accuracy
• Strong problem‑solving and analytical skills
• Ability to manage multiple tasks and work in a fast‑paced environment
• Energy/Utilities industry experience is desirable but not essential
• Able to obtain BPSS clearance

What You'll Gain

• Competitive rate of £14.79 per hour
• Hybrid working for better work‑life balance
• A collaborative and supportive team
• Experience in a key operational area within a major organisation

If interested please apply online today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.