Call Handler

📞 Call Handler - Non-Emergency Ambulance Service
📍 Location: Derry / Londonderry
🕒 Hours: 37.5 hours per week
💷 Pay Rate: £12.31 per hour
📅 Contract Type: Full-time

Are you a confident communicator with a passion for helping others? We're currently recruiting for a Call Handler to join a vital non-emergency ambulance service team in Derry/Londonderry.

This is a key role where you'll be the first point of contact for patients and healthcare professionals, helping to coordinate transport for medical appointments and treatments.

Key Responsibilities:
Handle incoming calls in a calm, professional manner
Accurately record patient details and transport requirements
Assess eligibility and schedule bookings using internal systems
Provide excellent customer service and resolve queries efficiently
Liaise with ambulance crews and healthcare providers

Requirements:
Previous experience in a customer service or call centre environment is essential
Strong communication and IT skills
Ability to work under pressure and manage sensitive information
5 GCSEs at grade C or above (including English and Maths) - desirable

What We Offer:
Competitive hourly rate of £12.31
Full-time hours with structured shifts
Supportive team environment
Training and development opportunities

Make a difference every day. Apply now to join a team that helps keep communities connected to care.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.