Permanent Vacancy: Call Handler (Part Time)
Location: Hillington, Glasgow
Hours: Part Time, Monday & Friday (7:30am to 6:30pm)
Salary: £13,644 per annum
Benefits: Annual profit share bonus, private healthcare, pension scheme, death in service and more
Blue Arrow are currently recruiting for a Part Time Call Handler to join their client based in Hillington, Glasgow.
Key Skills Required
- Call Centre or similar customer service experience - first class communication skills, both written and oral
- Good keyboard skills
- An excellent telephone manner and attitude is essential
- A flexible and hard-working attitude, with a can do mind set
- Ability to work effectively as part of a team
- Good timekeeping and attendance record is essential
Main Duties
- In-bound telephone calls - answer, manage and triage business calls
- Raise ticket/job on internal platform ensuring all information is complete and correct and following the business guidelines, follow the process and pass the information out via SMS message or telephone call
- Making outbound calls to client sites and management of reported Incidents, offering support to client as and when required.
- Manage client email inbox and action any requests.
- Updating all internal documentation as required.
- Run Weekly Summary and Dashboard Reports and email to M&S Head Office
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
