Call Handler

📢 Call Handler | Temporary Ongoing Opportunity | Full Training Provided

Blue Arrow is delighted to be supporting our client with their upcoming winter recruitment campaign and is currently recruiting for Call Handlers to join a busy and professional contact centre team.

This is an excellent opportunity to join a well-established organisation, with comprehensive paid training provided and the potential for the role to become permanent for successful candidates.

📍 Location: Belper, Derbyshire

📍 Training Location: Denby, Derbyshire (First 4 Weeks)

📌 Temporary Ongoing Position

💰 £13.61 per hour

💰 Overtime & Weekend Rate: £20.42 per hour

⏰ 39.5 Hours Per Week

ABOUT THE CALL HANDLER ROLE

Are you passionate about delivering exceptional customer service? We are looking for professional and customer-focused Call Handlers to become the first point of contact for customers, providing support, resolving queries, and delivering a positive customer experience on every call.

This is a fantastic opportunity to join a leading organisation offering full training, excellent support, and long-term career prospects.

START DATES FOR CALL HANDLERS

To support operational requirements, recruitment will be conducted across two intakes:

📅 Group 1: Monday 7th September

📅 Group 2: Monday 5th October

CALL HANDLER TRAINING PROGRAMME

All successful Call Handlers will complete a comprehensive 4-week training programme at the client's training centre in Denby before moving to the main site in Belper.

Training Hours

📅 Monday to Wednesday: 9:00am - 5:00pm

📅 Thursday & Friday: 9:00am - 4:45pm

✅ Full attendance throughout training is essential to ensure you have the knowledge and support needed to succeed in the role.

WHAT WILL THE CALL HANDLER DO?

As a Call Handler, you will:

✅ Handle inbound customer enquiries via telephone

✅ Provide accurate information and support to customers

✅ Resolve customer queries efficiently and professionally

✅ Update customer records accurately across multiple systems

✅ Work within service level agreements and team objectives

✅ Deliver an excellent customer experience on every interaction

✅ Escalate complex issues where appropriate

✅ Build positive relationships with customers through effective communication

✅ Maintain high levels of accuracy and attention to detail

WORKING HOURS FOR THE CALL HANDLER ROLE

Following successful completion of training, Call Handlers will move onto a 6-week rotating rota pattern.

⏰ Working hours will fall between 8:00am and 6:00pm

⏰ Employees are paid for 39.5 hours per week

📅 You may be allocated to any week within the 6-week rota cycle depending on business requirements and operational needs.

The rota also includes:

✅ 2 in every 6 Saturdays working 8:00am - 3:00pm

✅ 1 in every 6 Sundays working 8:00am - 12:00pm

⚠️ Flexibility is essential as working patterns vary in line with the rota schedule.

ABOUT YOU - CALL HANDLER

We're open-minded and welcome applications from anyone who believes they can succeed. Ideally, as a Call Handler, you will have:

🗣️ Excellent communication and interpersonal skills

🤝 A genuine passion for helping customers and finding solutions

💻 Confidence using multiple computer systems and databases

📂 Strong organisational skills and attention to detail

⚡ The ability to remain professional in a fast-paced environment

📚 A positive attitude and willingness to learn

🎯 Excellent customer service skills

🌟 Previous experience in customer service, retail, hospitality, administration or contact centres is desirable but not essential

WHY APPLY FOR THE CALL HANDLER ROLE?

💰 £13.61 per hour

💰 Overtime and weekend shifts paid at £20.42 per hour

⏰ 39.5 paid hours per week

📅 Weekly pay

🌴 28 days holiday entitlement

🏦 Company pension scheme

🛍️ Access to high street discounts

👥 Dedicated Blue Arrow consultant to support you throughout your assignment

📚 Comprehensive paid training programme

🚀 Ongoing support and development

📈 Potential opportunity to secure a permanent position

📅 Temporary ongoing assignment expected to run until approximately March 2027

🍽️ On-site canteen facilities

🚗 Free on-site parking

🏢 Modern office facilities

🤝 Friendly and supportive office-based team environment

⭐ Excellent career experience with a leading organisation

📞 Join a professional contact centre team with full training, long-term opportunities and enhanced weekend earning potential.

RECRUITMENT PROCESS FOR CALL HANDLERS

The interview process is simple and consists of:

1️⃣ A brief 5-minute video call with a member of the recruitment team

2️⃣ A Microsoft Teams interview with the client

📩 Interested? Apply today for this Call Handler opportunity and start your journey with a leading organisation offering full training, enhanced weekend rates, and long-term career prospects.

Please note: Applications are being managed by a recruitment agency on behalf of our client. Further details regarding the organisation will be shared with shortlisted candidates during the recruitment process.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.