Catering Assistant

Blue Arrow are recruiting for a Catering Assistant for a hospital based in Blackpool.

JOB SUMMARY:

The post holder will be required to assist with all associated duties connected with the delivery of staff and patient meal services within food service areas including wards, dining rooms and satellite
venues. The post-holder will be required to adhere to departmental standards and food safety
regulations. The candidate will act at all times in a manner that upholds the company values, working as part of a team to ensure efficiency and excellent customer care.
Please be aware that with this role you may require a Basic Disclosure and Barring Service (DBS), further information will be provide if you are successful for interview.

CORE BEHAVIOURS:

Adaptability/Flexibility
Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts
plans to meet changing needs.

Customer Focus:

Builds customer confidence, is committed to increasing customer satisfaction, sets achievable
customer expectations, assumes responsibility for solving customer problems, ensures commitments
to customers are met, solicits opinions and ideas from customers, responds to internal and external
customers.

Initiative:

Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.

Interpersonal Skills:

Has good listening skills, builds strong relationships, is flexible/open-minded, communicates effectively, solicits performance feedback and handles constructive criticism.

Teamwork:

Meets all team deadlines and responsibilities, listens to others and values opinions, helps the leader to meet goals, welcomes newcomers and promotes a positive and collaborative team atmosphere.

Self-Development:

Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.

Developing Others:

Identifying and providing opportunities to improve the capability of others by highlighting the development needs of people; constructs and executes development plans and looks for
opportunities in allocating tasks to develop people. Conducts frequent review and feedback sessions to develop direct reports; is a people builder and consciously acts as a role model for others.

Gaining Commitment:

Encouraging others to be emotionally and / or intellectually committed to a course of action;
communicating and providing leadership: by informing others of how their work connects to the big picture and inspiring and motivating individuals and teams:
Communicates an inspiring vision or sense of purpose. Expresses positive expectations of others and gives encouragement.

COMMUNICATIONS AND RELATIONSHIPS:

Staff at all levels in all departments and external contacts.

PERSON SPECIFICATION:

Good numeracy and literacy skills
Level 2 Food Safety
Experience Previous experience of working in a kitchen/catering environment.
Demonstrable experience of delivering excellent customer service.

Skills:

Good communication skills, including a good command of the English Language to allow
effective communication with colleagues and service users.
Ability to work within a team and supervise a team.
Ability to work calmly under pressure.
Excellent customer care skills.
Able to deal calmly and confidently with a diverse range of customers.
Good time management and ability to prioritise effectively.
Able to delegate effectively.
Able to work unsupervised
High standards of honesty and integrity.
Hard working and reliable, with a strong work ethic.
Flexible/adaptable and calm under pressure.
Open and receptive to new information, lots of common sense.
Outgoing personality, able to build rapport with others quickly.
Availability Ability to participate fully in rota system. Flexibility in work pattern and ability to work at short notice to cover staff absence.

Working 25-30 hours per week Monday - Friday
Your shifts will be between the following:
Monday -3.45pm - 6.45pm
Tuesday - 10.00am - 6.45pm
Wednesday - 10.00am - 6.45pm
Thursday - 3.45pm - 6.45pm
Friday - 10.00am - 6.45am

£12.21 per hour
If you work on a Saturday the pay rate is £17.22
If you work on a Sunday the pay rate is £22.34

Long term work

Blue Arrow are an equal opportunities employer