Clinical administration support

· Support the preparation, checking and processing of clinical documentation/clinical notes in line with clinic process.

· Send patient communications and create follow-up bookings/tasks resulting from clinical documentation.

· Carry out secondary checks that key documents are present (consents, questionnaires, required forms). If gaps are identified, flag to the Practice Manager.

4) Referrals and follow-up administration

· Support referral administration and tracking, ensuring referrals are created/sent where required.

· Ensure actions are recorded correctly in Semble and follow-ups are task-managed and not missed.

· Proactively chase missing information internally to avoid delays.

5) PASCOM and audit/admin inputs (where required)

· Complete PASCOM-related admin input as required (e.g., surgery episode information, questionnaires, reports).

· Ensure accuracy and timeliness in line with internal processes.

6) Gait reports administration (key responsibility)

· Work alongside the clinical biomechanist to ensure gait reports are saved in the correct locations, contain all required information, and are progressed and sent to patients within agreed timescales.

· Generate and send gait reports to patients using the agreed workflow(s).

· Create follow-up tasks/notes as needed (including referral letters where appropriate).

· Update the Gait tab on the tracker and keep it accurate.

· Notify the relevant clinician/consultant when input or sign-off is required and track completion.

7) Cross-cover across admin areas

· Provide flexible cover for other admin functions when needed (e.g., supporting reception processes, supporting clinic-based admin tasks, assisting with backlog during leave).

· Keep work moving by creating tasks, saving documents correctly, and ensuring nothing stalls when team members are away.

8) General support

· Assist with ad hoc administrative tasks required to support clinic operations.

Skills and requirements

· Strong telephone manner and confident communication with patients.

· Excellent written English and attention to detail (letters, emails, record-keeping).

· Highly organised: able to manage multiple priorities, task lists and follow-ups.

· Comfortable using Semble, trackers and templates (training provided).

Discreet and professional with confidential information

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