Conference, Food & Beverage Operations Manager

Location: Derbyshire

Contract: Temporary Assignment

Hours: Full-Time, including evenings, weekends and event shifts

Pay Rate: Competitive, dependent on experience

Start Date: Immediate Start Available

About the Role

We are recruiting for an experienced Conference, Food & Beverage Operations Manager to oversee the day-to-day operation of a busy conference, events and hospitality venue.

This role is responsible for managing conference facilities, banqueting operations, restaurants, bars, weddings, corporate events and hospitality services while leading a team to deliver exceptional customer experiences.

Applicants should have previous experience managing hospitality teams, conference and banqueting operations, food and beverage service or event operations in a high-volume environment.

Key Responsibilities

Hospitality & Event Operations

• Manage daily conference, food and beverage operations.
• Ensure conference rooms, bars, restaurants and event spaces are presented to a high standard.
• Oversee weddings, conferences, banquets, corporate events and hospitality functions.
• Ensure service areas are fully stocked and operational.
• Monitor equipment condition, maintenance and storage.
• Maintain high standards of customer service at all times.
• Resolve customer concerns and service issues professionally.
• Drive guest satisfaction and repeat business.

Team Management

• Lead, motivate and supervise hospitality teams.
• Plan staffing levels based on business demand and event schedules.
• Allocate duties and manage team performance during service.
• Support staff training and development.
• Ensure all staff comply with company uniform and presentation standards.
• Promote a positive and professional team culture.

Conference & Function Management

• Attend weekly function planning meetings.
• Review function sheets and event requirements.
• Coordinate with internal departments to ensure successful event delivery.
• Ensure customer requirements are understood and fulfilled.
• Support the smooth running of all events from setup through to completion.

Stock & Operational Management

• Monitor stock levels and stock rotation procedures.
• Ensure operational areas are prepared for business requirements.
• Maintain service standards across all hospitality departments.
• Assist with sales growth through exceptional service delivery.

Health & Safety

• Ensure compliance with Health & Safety legislation.
• Support Food Hygiene standards and procedures.
• Report hazards, faults and maintenance concerns promptly.
• Ensure company policies and procedures are followed.

Duty Management

• Carry out Duty Manager responsibilities when required.
• Support evening and late-duty management shifts.
• Assist the General Manager and wider management team as required.

Essential Experience

To be considered, applicants should demonstrate experience in:

• Hospitality Management
• Conference and Banqueting Operations
• Food & Beverage Operations
• Team Leadership and Staff Management
• Customer Service Management
• Event Operations
• Duty Management
• Staff Scheduling and Resource Planning
• Working within fast-paced hospitality environments
• Managing multiple priorities and deadlines

Essential Skills

• Team Leadership
• Staff Supervision
• Customer Relationship Management
• Time Management
• Organisation Skills
• Communication Skills
• Decision Making
• Problem Solving
• Commercial Awareness
• Accountability
• Operational Planning
• Attention to Detail

Desirable Experience

The following experience would be advantageous:

• Wedding Operations
• Hotel Operations
• Conference Centre Operations
• Function and Event Management
• Restaurant Management
• Bar Management
• Hospitality Management Qualification
• HND or Degree in Hospitality Management

Personal Attributes

Successful applicants will be:

• Customer Focused
• Organised
• Professional
• Resilient
• Results Driven
• Positive
• Adaptable
• Team Focused
• Reliable
• Proactive

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.