Customer Advisor

Customer Advisor (Contact Centre)

Location: Belper, Derbyshire

Training Location: Denby, Derbyshire (First 4 Weeks)

Pay Rate: £13.61 per hour - Overtime paid at £20.42p/h

Job Type: Full-Time, Temporary Ongoing

Customer Advisors Required - Winter Recruitment Campaign

We are delighted to be supporting our client with their upcoming winter recruitment campaign and are currently seeking Customer Advisors to join a busy and professional customer contact team.

This is an excellent opportunity to join a well-established organisation, with full training provided and the potential for the role to become permanent for successful candidates.

Start Dates

To support operational requirements, recruitment will be split across two intakes:

• Group 1: Monday 7th September
• Group 2: Monday 5th October

Training Programme

All successful candidates will complete a comprehensive 4-week training programme at our client's training centre in Denby before moving to the main site in Belper.

Training Hours

• Monday to Wednesday: 9:00am - 5:00pm
• Thursday & Friday: 9:00am - 4:45pm

Full attendance throughout the training period is essential to ensure you have the knowledge and support needed to succeed in the role.

Working Hours & Shift Pattern

Following the successful completion of training, Customer Advisors will move onto a 6-week rota pattern.

• Working hours will fall between 8:00am and 6:00pm on a rotational shift basis.
• Employees are paid for 39.5 hours per week.
• You may be allocated to any week within the 6-week rota cycle, depending on business requirements and team coverage. Allocations are made based on operational needs and where gaps exist within the rota.

The rota also includes:

• 2 in every 6 Saturdays working 8:00am - 3:00pm
• 1 in every 6 Sundays working 8:00am - 12:00pm

Flexibility is essential, as working patterns will vary in line with the rota schedule.

The Role

As a Customer Advisor, you'll be the first point of contact for customers, providing a professional and friendly service while resolving enquiries efficiently.

Key Responsibilities

• Handling inbound customer enquiries via telephone
• Providing accurate information and support
• Resolving customer queries and issues
• Updating customer records accurately
• Working within service level agreements and team objectives
• Delivering an excellent customer experience on every interaction
• Escalating more complex issues where appropriate

What We're Looking For

We're keen to hear from candidates who:

• Have excellent communication and interpersonal skills
• Enjoy helping customers and finding solutions
• Are confident using multiple computer systems
• Can remain professional in a fast-paced environment
• Have a positive attitude and willingness to learn
• Have previous experience within customer service, retail, hospitality, administration or contact centres (desirable but not essential)

What's on Offer?

• £13.61 per hour
• 39.5 paid hours per week
• Full-time hours
• Additional earning potential with weekend hours paid at 1.5 times the standard hourly rate
• Enhanced rates for weekend working
• Temporary ongoing assignment expected to run until approximately March 2027
• Potential opportunity to secure a permanent position
• Comprehensive paid training
• Ongoing support and development
• Friendly and supportive working environment
• Modern office facilities
• Excellent career experience with a leading organisation

Recruitment Process

The interview process is simple and consists of:

Apply Now

If you're passionate about delivering excellent customer service and are looking for a new opportunity with full training, enhanced weekend rates and long-term prospects, we'd love to hear from you.

Please note: Applications are being managed by a recruitment agency on behalf of our client. Further details regarding the organisation will be disclosed to shortlisted candidates during the recruitment process.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.