Customer Advisor

Customer Advisor (Contact Centre)

Location: Belper, Derbyshire

Pay Rate: £13.61 per hour - Overtime paid at £20.42p/h

Job Type: Full-Time, Temporary Ongoing

Customer Advisors Required - Winter Recruitment Campaign

We are delighted to be supporting our client with their upcoming winter recruitment campaign and are currently seeking Customer Advisors to join a busy and professional customer contact team.

This is an excellent opportunity to join a well-established organisation, with full training provided and the potential for the role to become permanent for successful candidates.

Start Dates

To support operational requirements, recruitment will start on

• Group 2: Monday 9TH November

Working Hours & Shift Pattern

Following the successful completion of training, Customer Advisors will move onto a 6-week rota pattern.

• Working hours will fall between 8:00am and 6:00pm on a rotational shift basis.
• Employees are paid for 39.5 hours per week.
• You may be allocated to any week within the 6-week rota cycle, depending on business requirements and team coverage. Allocations are made based on operational needs and where gaps exist within the rota.

The rota also includes:

• 2 in every 6 Saturdays working 8:00am - 3:00pm

Flexibility is essential, as working patterns will vary in line with the rota schedule.

The Role

As a Customer Advisor, you'll be the first point of contact for customers, providing a professional and friendly service while resolving enquiries efficiently.

Key Responsibilities

• Handling inbound customer enquiries via telephone
• Providing accurate information and support
• Resolving customer queries and issues
• Updating customer records accurately
• Working within service level agreements and team objectives
• Delivering an excellent customer experience on every interaction
• Escalating more complex issues where appropriate

What We're Looking For

We're keen to hear from candidates who:

• Have excellent communication and interpersonal skills
• Enjoy helping customers and finding solutions
• Are confident using multiple computer systems
• Can remain professional in a fast-paced environment
• Have a positive attitude and willingness to learn
• Have previous experience within customer service, retail, hospitality, administration or contact centres (desirable but not essential)

What's on Offer?

• £13.61 per hour
• 39.5 paid hours per week
• Full-time hours
• Additional earning potential with weekend hours paid at 1.5 times the standard hourly rate
• Enhanced rates for weekend working
• Temporary ongoing assignment expected to run until approximately March 2027
• Potential opportunity to secure a permanent position
• Comprehensive paid training
• Ongoing support and development
• Friendly and supportive working environment
• Modern office facilities
• Excellent career experience with a leading organisation

Recruitment Process

The interview process is simple and consists of:

Apply Now

If you're passionate about delivering excellent customer service and are looking for a new opportunity with full training, enhanced weekend rates and long-term prospects, we'd love to hear from you.

Please note: Applications are being managed by a recruitment agency on behalf of our client. Further details regarding the organisation will be disclosed to shortlisted candidates during the recruitment process.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.