Customer Care Advisor
Location: Belper, United Kingdom
Contract: Full-time, Temporary
Pay Rate: £12.93 per hour
Shift Pattern: Monday to Friday, shifts starting anytime between 08:30 and 17:30
Are you passionate about delivering exceptional customer service and resolving issues effectively?
We're looking for Customer Care Advisors to join our client's team on a temporary basis and help provide world-class support to their customers.
What you'll do
- Take ownership of customer complaints, ensuring successful resolutions for both the customer and the business.
- Conduct thorough root-cause analysis and collaborate with internal departments to gather all necessary information.
- Manage incoming calls, emails, web-based and social media complaints, prioritising responses and maintaining case ownership.
- Provide clear, professional written communication and regular updates to customers and internal stakeholders.
- Work closely with the legal department when complaints escalate, ensuring compliance and accurate handling.
- Share insights and feedback to help improve processes and customer experience.
What we're looking for
- Level 3 qualification in Customer Service is preferable; GCSE grade 4 in English and Maths (or equivalent) is essential.
- Previous experience in customer service or complaint resolution, ideally in a fast-paced environment.
- Excellent written and verbal communication skills, strong attention to detail, and proficiency in Microsoft applications and web-based tools.
- Knowledge of consumer rights and related legislation is advantageous.
- Empathy, resilience, and a strong drive to deliver world-class service.
- Ability to manage multiple cases simultaneously while maintaining accuracy and professionalism.
If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you. Please click APPLY today and wait for a consultant to action your application. This normally happens within 24 to 48 hours.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
