Customer Care Coordinator - Ringwood

Customer Care Coordinator (Temp-to-Perm)

Location: Ringwood (Hybrid after training)

Salary: £25,584 (£12.30 p/h) + Out of Hours £14.55 p/h

Hours: 40 per week | Full-time

Shift Patterns:

• Day Shifts: Between 08:00 - 22:00 (rotating)
• Night Shift: 22:00 - 08:00 (Out of Hours)

About the Role

Join a fast-paced, friendly Customer Care team where no two days are the same! You'll handle inbound calls, emails, and live chat, process orders, resolve queries, and upsell products-all while delivering exceptional service.

Key Responsibilities:

• Provide first-contact resolution for customer queries
• Process orders accurately and efficiently
• Upsell and cross-sell products to maximize revenue
• Manage emails and back-office tasks
• Work collaboratively in a target-driven environment

What We're Looking For:

• Excellent communication skills (verbal & written)
• Confident, professional phone manner
• Ability to build rapport and solve problems
• IT savvy and detail-oriented
• Reliable and adaptable to shift patterns

Why Join Us?

• Temp-to-Perm opportunity with career progression
• Hybrid working after training
• Discounts, incentives & recognition schemes
• Free parking, dress-down Fridays, and more!
• Pension scheme, gym discounts, and wellbeing perks

Ready to start your journey? Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.