Customer Care Coordinator
Location: Ringwood (Hybrid after training)
Salary: £25,584 (£12.30 p/h) + Out of Hours £14.55 p/h
Hours: 40 hours per week | Various shifts available
Be Part of a Team That Delivers Exceptional Customer Experiences!
Are you passionate about helping customers and providing outstanding service? We're looking for Customer Care Coordinators to join a dynamic, friendly, and supportive team in a fast-paced contact centre environment.
This role offers variety, growth opportunities, and the chance to make a real impact by ensuring every customer interaction is positive and professional.
What You'll Do
✔ Handle inbound calls, emails, and live chats with empathy and efficiency
✔ Manage new orders and resolve customer inquiries at first point of contact
✔ Upsell and cross-sell products to maximize customer value
✔ Update customer records accurately in CRM systems
✔ Collaborate with internal teams to resolve complex issues
✔ Maintain professionalism and deliver world-class service at all times
What We're Looking For
Why Join Us?
We offer a fun, sociable, and rewarding working culture, plus:
✅ Hybrid working after training
✅ Career development and progression opportunities
✅ Discounted gym membership and eye care vouchers
✅ Perkbox rewards, incentives, and recognition schemes
✅ Free parking, cycle-to-work scheme, and weekly dress-down days
✅ Charity involvement and team events
✅ Recommend-a-friend bonus (£500!)
Shifts Available
Customer Service Hours: Mon-Fri 8am-8pm | Sat-Sun 9am-1pm
Order Line: 24-hour coverage
Ready to Apply?
If you're enthusiastic, customer-focused, and ready to join a team that values your contribution, apply now and start your journey with us!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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