Customer Service

Role: Customer Service
Location: G2 8LA - Glasgow
Contract Type: Temporary ongoing
Pay Rate: £15.92 per hour
Working Pattern: Full-time, 35 hours per week
Working Hours: Monday-Friday, 09:00-17:00
Hybrid Working: 2 days per week (after training and competency achieved)
Training: 4 weeks (100% attendance required)

About the Role

Be part of the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology. You will play a key role in shaping the future of connectivity. As an Order Placement & Management Team Member, you'll manage customer orders across multiple systems and support critical projects like the migration of legacy PSTN lines to fibre technology, helping businesses and consumers embrace next-generation services.

Key Responsibilities

• Manage all allocated tasks within defined targets.
• Coordinate orders across back-end systems (FAST, Siebel, OCS, etc.).
• Maintain accurate job notes and records.
• Monitor delivery performance and take corrective actions.
• Handle complaints and escalations through to resolution.
• Support fibre migration projects, ensuring smooth transition from copper-based networks to IP/fibre infrastructure.
• Perform root cause analysis and implement improvement plans.
• Communicate effectively with internal and external stakeholders.
• Build positive relationships with customers and suppliers.

Skills Required

* Excellent communication and listening skills
* Strong problem-solving and decision-making
* Knowledge of telecom migration (PSTN to fibre/IP) is a plus
* Attention to detail and process adherence
* Resilience, adaptability, and accountability whilst working in a fast-paced environment

Benefits
* Competitive pay and reward incentives
* Hybrid working options
* Full paid training
* Access to Blue Arrow training portal
* Pension scheme
* 28 days paid holiday

We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.