Customer Service

We're hiring Customer Service Representatives to support the UK's largest Banking Group in Edinburgh. If you're caring, motivated, and ready to deliver outstanding customer service, this is your chance to shine!

Role: Customer Service Representative

Division: Investment, Pensions & Insurance (IP&I)

Location: Lloyds Banking Group, Princes Exchange, Edinburgh, EH3 9AQ

Pay rate: £14.02 per hour

Contract: Temporary

Start Date: 26th January 2026

Hours: Full time, 35 hours per week

Working Pattern: 8am-6pm Monday to Friday on a shift-pattern basis

Hybrid working available after successful completion of training (up to 3 days working from home)

Training: Full time for 6-8 weeks.

Important:

* This is a full-time role (35 hours per week) - not suitable for students.

* You must be based in Edinburgh or able to commute to Princes Exchange.

* Closing date for applications: 17th December 2025.

What You'll Do:

You'll handle complex enquiries with care and professionalism. You'll take ownership of customer queries, whether by phone or through core admin tasks, providing first-touch resolution whenever possible. Working within our IP&I team, you'll play a vital role in supporting customers with life, pensions, investments, and insurance needs.

What You'll Need:

* Experience speaking with customers and a genuine desire to do the right thing

* Strong communication skills and a compassionate approach

* Attention to detail and confidence using digital tools

* Ability to spot opportunities to improve the customer journey

Why join us?

At Scottish Widows, we put customers at the heart of everything we do. You'll receive excellent training, work in a supportive team environment, and enjoy opportunities to grow your career. Join us and help millions of customers move forward with their futures.

Selection Process:

Ready to make a difference?

Apply today and be part of a team that values, care, collaboration, and your development. Applications close on 17th December - don't miss out!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.