Customer Service Advisor
Location: Darlington, DL1 4YB
Pay Rates: £13.95 per hour
Contract: Temporary contract until 30th June 2026
Start Date: March
Hours: Monday-Friday, 37.5 hours (shifts between 08:00-18:00)
Training: Full training provided
We're looking for motivated and customer‑focused individuals to join our clients service team supporting BT Business. If you enjoy problem‑solving, delivering exceptional service, and working in a fast‑paced environment, this is an excellent opportunity to develop your skills with full training and great career prospects.
What you will be doing
You will play a key role in delivering a first‑class experience to business customers by:
- Handling all customer interactions via phone, email, and webchat within agreed service levels.
- Processing requests for new or additional services accurately and efficiently - aiming to "get it right first time".
- Taking ownership of each customer interaction and representing BT professionally.
- Meeting personal performance targets including activity levels, schedule adherence, and accuracy.
- Interpreting customer contracts and applying this understanding to day‑to‑day requests.
- Building strong relationships with internal and external stakeholders.
- Being flexible to cross‑train across different service areas as required.
- Supporting the wider team with additional tasks when needed.
What skills you'll need
- Ability to thrive in a dynamic, fast-paced environment.
- Clear and professional communication skills (written and verbal).
- Strong problem‑solving, questioning, and diagnostic abilities.
- Excellent attention to detail and active listening skills.
- Ability to build and maintain working relationships across the business.
- Understanding of customer contracts and service expectations.
- Confidence in decision‑making within policy, process, and business rules.
- Solid business knowledge of tariffs, services, devices, and processes (or willingness to learn).
Experience
We're looking for someone with proven experience in a customer‑facing role, ideally in a service‑driven environment. You should also have:
- Confidence working independently and making informed decisions.
- Ability to adapt quickly to change and promote new products/services.
- Experience building effective internal and external networks.
- Awareness of BT propositions and systems (desirable).
- High level of PC competency.
- A positive, "can‑do" attitude and a commitment to delivering excellent service.
Rewards & Benefits
- Competitive pay (plus overtime opportunities)
- Full paid training
- Career development pathways
- Access to the Blue Arrow Training Portal
- Auto‑enrolment pension scheme
- 28 days paid holiday
We are proud to be an inclusive employer. We welcome applications from all backgrounds, communities, and experiences. We're committed to building a team that reflects the diversity of the society we serve.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
