Customer Service

Customer Service

Location: The Plaza, Old Hall Street, Liverpool (Hybrid working available after training)

Contract: Temporary, ongoing

Hours: Full time - 37.5 hours per week, Monday to Friday

Shifts: Rotational between 8:00am - 6:00pm

Pay: £14.53 per hour + reward incentives (earn up to £6,000 in vouchers)

Training: 4 weeks, office-based (100% attendance required)

About the Role

Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology.

We're looking for confident and customer‑focused Customer Service Advisors to join a busy and supportive team.

You'll be the first point of contact, handling customer queries across voice, chat and digital channels. Your goal will be to resolve issues at the first opportunity, take ownership where problems are complex, and deliver a smooth, supportive experience every time. You will be helping customers with orders, billing, faults, and complaints across a range of products.

Key Responsibilities

• Act as the first point of contact for customer enquiries
• Resolve issues related to orders, billing, faults and complaints
• Take full ownership of customer issues from start to finish
• Escalate complex cases appropriately while keeping customers informed
• Support customers across multiple products including broadband, mobile and future services
• Encourage and guide customers to use digital self‑service options
• Follow verification, diagnostic and resolution processes accurately
• Participate in team huddles, coaching sessions and continuous improvement activity

Essential Experience & Skills

A minimum of 12 months' experience in either a call centre or customer service‑facing role is required

You'll also demonstrate:

• Excellent communication skills across multiple channels
• Strong active listening and empathy when dealing with customers
• Confidence handling complaints and challenging conversations
• Good problem‑solving and decision‑making skills
• Ability to work across multiple systems and products
• Strong attention to detail and adherence to processes
• Resilience, adaptability and accountability

What We Offer

• Competitive hourly pay with additional reward incentives
• Hybrid working (up to 2 days per week once trained and competent)
• Full paid training
• 28 days paid holiday
• Pension auto‑enrolment
• Access to the Blue Arrow training portal
• Weekly pay

Selection Process

• Microsoft Teams interview

We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.