Customer Service

Customer Service

Location: Birmingham

Pay Rates: £13.97 to £32.55 per hour (depending on shift pattern choice)

Contract: Temporary ongoing

Start Date: 10th August 2026

Hours: 37.5hrs (5 days over 7, including weekends and bank holidays)

Training: 37.5hrs (full-time for 4 weeks), 100% attendance required for the first 4 weeks

We're inviting you to bring your skills to a role that truly makes a difference-joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.

As a Customer Service Advisor, you'll support Relay UK, a service that enables deaf, hard of hearing, and speech-impaired individuals to contact emergency services or conduct vital day-to-day communication with businesses and family. Your typing accuracy ensures no detail is missed when it matters most.

Over the duration of your employment, you will be skilled across 999 call handling, Relay UK and other departments, such as Directory Enquires.

This is more than a call handler role - it's a chance to make a real difference, every single shift.

We're looking for individuals who can:

* Communicate clearly and empathetically under pressure

* Think critically and follow structured processes

* Type at least 50 words per minute with 98% accuracy

* Stay composed in emotionally challenging situations

Shift Patterns:

We offer a range of shift options to support different lifestyles. You will work on a four‑week rotating rota, with shifts scheduled between 06:00 and 23:00, including some weekend rest days.

Training will be full-time and may include mornings and evenings.

Full Training & Career Progression

You'll receive comprehensive training and ongoing support.

Rewards & Benefits:

* Competitive pay & overtime opportunities

* Career development opportunities

* Full paid training

* Instant access to Blue Arrow training portal

* Auto enrolment in pension scheme

* 28 days paid holiday

Application Process

1. Interview & Audio Typing Screening (50 WPM @ 98% accuracy)

2. Client interview & Audio Typing Assessment (50 WPM @ 98% accuracy)

3. Pre-employment Checks (DBS & references)

Ready to Make a Real Difference?

If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.

We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.