Customer Service Administrator

Customer Service Administrator

Location: (On-site) Prologis Park, Coventry, CV6 4BU

Type: Temporary but could lead to a fixed-term contact after three months, for the right candidate

Hours: Full-Time, Monday - Friday working 9am-5pm

Rate: £12.90 per hour

MUST HAVE ADMIN EXPERIENCE

Job Purpose:

To receive and process files/documents recovered from solicitors following the SRA's intervention into a firm of solicitors. To received and process requests for files/ documents which may be held in the SRA's intervention Archive.

Key Responsibilities:

As an Administrator you will need to have the ability to Inspect and analyse client files, original legal documents and accounting material recovered from Interventions - index onto database - as per procedures

* Receive, assess and acknowledge incoming documentation and direct appropriately

* Log incoming post onto our in-house database and create physical files

* Link incoming documents to existing applications and update records

* Interrogate databases and spreadsheets to locate information regarding interventions, requests and files and documents.

* Determine ownership of files and documents and the authority needed for the release

* To sift files and redact documents prior to release.

* Handle incoming telephone calls and emails from clients and solicitors, provide updates on cases and explain actions needed and reasons why

* Taking responsibility for chasing information and keeping clients updated.

* Support the intervention process

* As directed assist with loading and unloading of incoming and outgoing boxes and files

* Ensure any mechanical handling equipment is operated safely and securely

* Maintain accurate records and logbooks as per Capita's instructions

* Sort files and maintain accurate filing systems in line with agreed processes

* Ensure all aspects of confidentiality are strictly observed

* Ability to comply with Health & Safety instructions and guidance

* Provide support as and when required to the Team Leader including any other tasks which will be in line with customer and business needs.

* Ensure all responsibilities to be carried out in line with local and company guidelines

Key Skills & Qualifications:

* Good knowledge of MS office and a working knowledge of general IT systems

* Excellent communication skills both oral and written with the ability to communicate at all levels

* Excellent customer service skills - the ability to effectively communicate clearly with demanding customers

* Excellent attention to detail with the ability to work accurately under pressure and "right first time" approach

* Excellent organisational skills, ability to prioritise work and multi-task

* Ability to work to tight deadlines

* Ability to follow processes and procedures

* Ability to work with minimal supervision on routine matters but recognise when escalation or further guidance is needed

* Ability to work as part of a team

* Ability to work flexibly in a changing environment with a "can do" attitude with all tasks in line with customer and business requirements

* Experience of manual handling

* Ability to identify risks and apply health and safety procedures

* Flexibility with hours - may be required to work overtime

All applications will be subject to pre-employment and referencing checks, inclusive of paid for DBS.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.