Customer Service Advisor

Join Our Customer Service Team - Make a Difference Every Day!

Role: Customer Service Agent
Location: Ringwood, Hampshire ( BH24)
Salary: £12.30 per hour + Bonus (Typical bonus of £200/month)
Hours: 40 hours per week (Monday to Friday, 9am-5:30pm) - Occasional Saturday shifts (email support only)

Why You'll Love This Role

Are you passionate about delivering exceptional customer experiences? Do you want to be part of a campaign that truly makes a difference? We're looking for enthusiastic and empathetic individuals to join our team supporting a high-profile national fund-raising initiative.

As a Customer Service Agent, you'll be the friendly voice and helpful hand behind every supporter interaction-whether it's over the phone, via email, or on social media. Your role is all about building relationships, encouraging repeat engagement, and ensuring every supporter feels valued.

What You'll Be Doing

• Responding to calls, emails, and social media messages from supporters
• Logging interactions and feedback in our CRM system
• Managing your own workflow and prioritising tasks
• Troubleshooting and resolving queries using provided resources
• Escalating complex issues to your Team Manager
• Moderating online feedback and managing back-office tasks

What We're Looking For

• Excellent verbal and written communication skills
• Emotionally resilient and professional under pressure
• A natural multitasker who thrives in a fast-paced environment
• Able to work independently and collaboratively
• Previous customer service experience is a plus!

About Us
We're part of a global group known for delivering outstanding customer experiences across a wide range of industries. Our team is friendly, supportive, and driven by a shared mission to make every interaction count.

Ready to make a real impact while growing your career?
Apply now and be part of something meaningful.

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Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.