Customer Service Advisor

We're looking for proactive, customer-focused Customer Service Advisors to become part of our dedicated Private Patients Team.

In this key role, you'll be the first point of contact for self-funding patients, guiding them from initial enquiry through to booking consultations, diagnostics, or treatments. You'll be responsible for converting warm leads into appointments while ensuring a smooth, supportive, and positive experience throughout their healthcare journey.

If you're passionate about delivering exceptional service and making a real difference in patients' lives, we'd love to hear from you.

Duties and responsibilities

Handling own enquiry workload effectively
Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking
Working to agreed KPIs with positive and proactive customer-focused attitude
Convert warm leads into appointments/sales in order to meet key performance targets
Deliver high quality customer service & care, in line with the expectations of a leading private healthcare business
Role model our Purpose and Values - driving a culture of service excellence, respect, collaboration and care for our colleagues
Demonstrate excellent communication, interpersonal and relationship building skills
Utilising a variety of systems that support the prioritization and managing of your workload

Who we're looking for

Strongly target motivated
Experience working within a sales environment/up-selling
Customer Service focused
Confident approach to handing a variety of systems
Enjoys working in a collaborative, fast paced team environment
Be able to work effectively within their HUB while operating within a national sales framework
Strong communication skills, demonstrating an ability to positively lead teams across multiple locations

Working Hours: Monday - Friday (shifts between 8am - 19:00), occasional Saturday 8am-4pm. 37.5 hours per week

Contract Type: Permanent

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

35 days annual leave inclusive of bank holidays
Employer and employee contributory pension with flexible retirement options
'Spire for you' reward platform - discount and cashback for over 1000 retailers
Free Bupa wellness screening
Private medical insurance
Life assurance

Please see the attached benefits leaflet for more information.

We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 38 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference; it is their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications