Customer Service Advisor

Customer Service Advisor
Belper, Derbyshire
On-site Permanent, 20 hours per week including weekend cover (required to work 2 Saturdays and 1 Sunday on a 6-week period (pro rota basis))
Competitive Salary with bonus opportunity
Starting Date - 6th October, interviews to be held throughout September

We are currently recruiting on behalf of a global leader in heating, ventilation and air-conditioning technology, looking to expand their customer service team with the addition of a Customer Service Advisor at their Belper site. With over 16,000 employees across more than 70 countries, the company is committed to delivering high-performance systems while reducing environmental impact.

This is an excellent opportunity to join a well-established company that puts customers and sustainability at the heart of everything they do.

Job Description

As a Customer Service Advisor, you will:
* Help customers who contact you across multiple channels including phone, email, SMS, live chat and WhatsApp to arrange engineer visits.
* Provide a smooth and professional customer journey by understanding individual needs across different communication channels.
* Actively listen, gaining an understanding of each customer's situation, whilst delivering excellent customer service.
* Ensure all telephone calls and emails are answered within the service level agreement.
* Use the Salesforce platform to book engineer visits.
* Follow the contact centre processes and targets to ensure a professional service is delivered at all times.
* Work closely with customers to keep them updated and delighted with the customer service they experience.

Person specification

The ideal candidate will have:
* GCSE English Grade 4 (C) or above, or an equivalent qualification.
* At least one year call-centre experience.
* A strong understanding of Microsoft Applications and web-based platforms.
* Determination to succeed and be flexible towards learning news skills to support the needs of the business.
* Proven customer service skills.
* An excellent telephone manner.
* Strong communication skills and a customer-focused attitude.
* Strong motivation whilst working as part of a team and independently.

Benefits

* A modern, newly refurbished contact centre with sit-stand desks and a supportive working environment.
* Clear shift schedules communicated in advance to promote work-life balance.
* Competitive salary with performance-related bonus opportunities.
* 25 days annual leave plus bank holidays.
* A generous pension scheme.
* A range of team-building events and employee engagement activities.

This is a fantastic chance to be part of an organisation that is not only forward-thinking but also deeply committed to building a better climate - both at home and for the planet.