Customer Service Advisor

Customer service advisor
Belper, Derbyshire.

At Blue Arrow we are pleased to be working in partnership with a large manufacturing company that are looking to recruit a reliable Customer Service Advisor to join the team. We're on the lookout for a Customer Service Advisor who's ready to bring energy, empathy, and excellence to every customer interaction. If you've got the passion, we'll give you the platform to shine.
Full time permanent basis.

Hours: Mon - Sun - 39.5 per week.
Basic working hours:
- 8:00am - 18:00pm (Monday - Friday)
On a rota basis:
- 8:00am - 15:00pm (Saturday)
- 8:00am - 12:00pm (Sunday)

What duties would you be doing in the Customer Service Advisor role?
- You will be helping and advising customers that contact either through telephone, email, SMS live chat or WhatsApp to arrange engineer visits.
- You will gain a full understanding of each customers situation and recognising opportunities and deliver brilliant customer service.
- Work alongside of the contact centre processes and targets to deliver a professional service.
- Work closely with customers to keep them up to date and happy with the customer service they have received.

Requirements:
- GCSE Grade 4 or above (or equivalent) in English.
- A genuine enthusiasm for providing outstanding customer support.
- Confidence using Microsoft Office and navigating online platforms.
- A friendly and approachable personality with strong communication skills.
- A proactive mindset and willingness to learn and grow.
- Previous experience in a customer-facing or contact centre role is a plus.
- Ability to stay motivated whether working independently or as part of a team.

Why work with us?
- A modern, comfortable workspace designed to help you thrive.
- A company that truly values work-life balance and communicates openly.
- 25 days of annual leave plus bank holidays.
- Bonus opportunities to reward your hard work.
- A generous pension scheme to support your future.
- The chance to make a real difference by helping people and solving problems every single day.

If you are interested in the above role and feel you can meet the requirements, thrive on helping people we please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible. We endeavour to reply to your application within 48 hours of reviewing. Before applying, please ensure you can commute to the town of Belper and be on time for the start times shown above.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.