Customer Service Advisor

We're looking for customer-focused, energetic individuals who are passionate about delivering exceptional service. Our team is empowered to make decisions that leave every customer feeling satisfied. If you share that passion and want to be part of a team that truly makes a difference, this opportunity is for you.

You'll be part of a dynamic customer service environment where every interaction matters. Whether it's via phone, email, live chat, or social media, you'll be helping customers place orders, recommend products, and resolve queries related to deliveries and dispatches. Your communication skills and ability to represent the brand voice will be key in ensuring every customer experience is thoughtful and personalised.

Main Responsibilities:

Meet efficiency, adherence, and quality standards
Achieve individual KPIs
Deliver results while considering cost-effective solutions
Handle inbound calls, emails, and live chats to meet service level targets
Make outbound calls to follow up on queries or support service campaigns
Provide support across different areas of the contact centre as needed

Skills & Experience

Essential:

Strong written and verbal communication skills
Ability to engage and motivate through written interactions
Results-driven with a track record of meeting KPIs
Skilled in resolving customer issues while maintaining service excellence
Proactive in suggesting improvements to processes
Intermediate proficiency in MS SharePoint, Excel, Word, and Outlook

Desirable:

Experience mentoring or coaching team members
Understanding of call centre compliance and GDPR standards
Written Communication - Email & Live Chat

Ideal candidates will have:

Professional, empathetic, and clear written communication
Ability to troubleshoot and resolve issues effectively in writing
Adaptable tone to suit various audiences while maintaining brand consistency
Capacity to manage multiple chat conversations with attention to detail
Ability to personalise template responses for a positive customer experience

Extensive training is provided before handling live contacts, with ongoing support throughout. A strong customer service ethic and a drive to meet personal targets are essential for success in this role.