Customer Service Advisor

Location: Belper

Hours: 39.5 hours per week

Pay: £12.93 p/h

Monday to Friday between 8am and 6pm

One weekend shift on a rotational basis:

Saturday 8am-3pm/Sunday 8am-12pm

Start Date: November

Training: 4 weeks (fully paid)

Contract: Temp to Perm

About the Role

We are recruiting for Customer Service Advisors to join a leading manufacturer of heating and hot water solutions, including domestic boilers. Based in Belper, this role offers the chance to be part of a supportive and customer-focused team, helping customers with their boiler cover and product enquiries.

You'll be handling a high volume of inbound calls, supporting both insurance customers and the sales side of the business. This is a great opportunity for someone with a background in customer service or sales who enjoys working in a fast-paced environment and making a real difference to customers.

Key Responsibilities

* Handle approximately 60 inbound calls per day from customers regarding boiler cover, product support, and general enquiries.

* Provide exceptional customer service, ensuring all interactions are professional, empathetic, and solution focused.

* Support customers with insurance cover management, renewals, and troubleshooting.

* Assist with sales-related enquiries - no cold calling involved.

* Maintain accurate records and update customer accounts.

* Collaborate with colleagues to ensure smooth operations and customer satisfaction.

* Take ownership of customer issues and follow through to resolution.

What We're Looking For

* Previous experience in customer service or sales (inbound or outbound).

* Strong communication skills and a confident, friendly telephone manner.

* Ability to work in a high-volume call environment.

* A proactive attitude and willingness to get involved.

* Excellent attention to detail and organisational skills.

* Comfortable using computer systems and managing customer data.

* Interest or experience in home heating products or boiler systems is a plus.

What's in It for You?

* Structured training and ongoing support

* Opportunity to work with a reputable and innovative manufacturer

* Friendly and inclusive team environment

* No cold calling - all calls are inbound

If you're ready to take the next step in your customer service career and want to be part of a team that values your contribution, we'd love to hear from you!

If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you. Please click APPLY today and wait for a consultant to action your application. This normally happens within 24 to 48 hours.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.