Customer Service Advisor

Job Title: Customer Service Advisor

Location: Whitehaven (Office Based)

Contract Type: Ongoing Temporary

Pay Rate: £14 per hour (Monday-Saturday)

Shifts: Monday - Friday: 8am - 8pm (1 in 4 Saturdays 8am - 4pm)

Training: 8 Weeks

About the Role

As a Customer Service Advisor, you will play a key role in supporting customers who may be experiencing issues with their accounts. Working within the Customer Service Team, you will provide empathetic and solution-focused service to help customers manage their accounts.

Key Responsibilities

• Engage with customers via phone and digital channels to discuss queries on customer accounts
• Own customer contacts from the start through to resolution, ensuring customer satisfaction throughout
• Accurately update in-house systems to reflect changes in customer accounts
• Investigate queries to resolution and manage tasks effectively.

Skills & Experience

• Strong communication and interpersonal skills.
• Ability to handle sensitive conversations with empathy and professionalism.
• Experience in customer service or collections is desirable.
• Proficient in IT skills
• Attention to detail.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.