📢 Customer Service Advisor (Inbound Calls)

🚀 Temporary Ongoing Opportunity | Full Training Provided | Potential Permanent Role

Blue Arrow is delighted to be supporting our client with their upcoming winter recruitment campaign and is currently recruiting Customer Service Advisors (Inbound Calls) to join a busy, friendly, and professional contact centre team.

This is a fantastic opportunity to join a well-established organisation with full paid training, ongoing support, and the potential to secure a permanent position for successful candidates.

📍 Customer Service Advisor (Inbound Calls) Location & Pay

📍 Location: Belper, Derbyshire
📍 Training Location: Denby, Derbyshire (First 4 Weeks)
📌 Temporary Ongoing Assignment
💰 £13.61 per hour
💰 £20.42 per hour for Overtime & Weekend Shifts
⏰ 39.5 Hours Per Week

🌟 About the Customer Service Advisor (Inbound Calls) Role

Are you passionate about delivering outstanding customer service?

We're looking for friendly, professional, and customer-focused individuals to become the first point of contact for customers, helping to resolve enquiries, answer questions, and provide a positive experience on every call.

This is an excellent opportunity to build valuable customer service experience within a leading organisation that offers full training, ongoing support, and genuine long-term opportunities.

📅 Customer Service Advisor (Inbound Calls) Start Date

📆 Monday 5th October

🎓 Customer Service Advisor (Inbound Calls) Training Programme

All successful Customer Service Advisors (Inbound Calls) will complete a comprehensive 4-week paid training programme at the client's training centre in Denby before transferring to the main site in Belper.

🕘 Customer Service Advisor (Inbound Calls) Training Hours

📅 Monday to Wednesday: 9:00am - 5:00pm
📅 Thursday & Friday: 9:00am - 4:45pm

✅ Full attendance throughout training is essential to ensure you have the knowledge, confidence, and support required to succeed in the role.

📞 What Will a Customer Service Advisor (Inbound Calls) Do?

As a Customer Service Advisor (Inbound Calls), you will:

✅ Handle inbound customer enquiries via telephone

✅ Provide accurate information and guidance to customers

✅ Resolve customer queries efficiently and professionally

✅ Update customer records accurately across multiple systems

✅ Work within service level agreements and team objectives

✅ Deliver exceptional customer service on every interaction

✅ Escalate complex enquiries when appropriate

✅ Build positive relationships through excellent communication

✅ Maintain a high level of accuracy and attention to detail

⏰ Customer Service Advisor (Inbound Calls) Working Hours

Following successful completion of training, Customer Service Advisors (Inbound Calls) will move onto a 6-week rotating rota pattern.

🗓️ Customer Service Advisor (Inbound Calls) Shift Pattern

⏰ Shifts between 8:00am and 6:00pm

⏰ 39.5 paid hours per week

📅 You may be allocated to any week within the 6-week rota cycle depending on business requirements.

🌞 Customer Service Advisor (Inbound Calls) Weekend Working

✅ 2 in every 6 Saturdays
🕗 8:00am - 3:00pm

✅ 1 in every 6 Sundays
🕗 8:00am - 12:00pm

⚠️ Flexibility is essential, as working patterns will vary throughout the rota cycle.

🙌 About You - Customer Service Advisor (Inbound Calls)

We're open-minded and welcome applications from anyone who feels they have the skills and attitude to succeed.

Ideally, as a Customer Service Advisor (Inbound Calls), you'll have:

🗣️ Excellent communication and interpersonal skills

🤝 A genuine passion for helping customers

💻 Confidence using multiple computer systems and databases

📂 Strong organisational skills and attention to detail

⚡ The ability to remain professional in a fast-paced environment

📚 A positive attitude and willingness to learn

🎯 Strong customer service skills

🌟 Previous experience in customer service, retail, hospitality, administration, or contact centres is desirable but not essential

🎁 Why Apply for the Customer Service Advisor (Inbound Calls) Role?

💰 £13.61 per hour

💰 £20.42 per hour for overtime and weekend shifts

⏰ 39.5 paid hours per week

📅 Weekly pay

🌴 28 days holiday entitlement

🏦 Company pension scheme

🛍️ Access to high street discounts

👥 Dedicated Blue Arrow consultant support

📚 Comprehensive paid training programme

🚀 Ongoing development and support

📈 Potential permanent opportunities

📅 Assignment expected to run until approximately March 2027

🍽️ On-site canteen facilities

🚗 Free on-site parking

🏢 Modern office environment

🤝 Friendly and supportive team culture

⭐ Valuable experience with a leading organisation

🎯 Customer Service Advisor (Inbound Calls) Recruitment Process

The recruitment process is quick and straightforward:

1️⃣ A brief 5-minute video call with a member of the recruitment team

2️⃣ A Microsoft Teams interview with the client