Customer Service Advisor- Phone Based

Customer Service Advisor - Phone-Based

Location: Lutterworth

Hours: Monday to Friday, 8:00am - 4:00pm

Pay: £13.50 per hour

Weekly Hours: 37.5 hours

Are you a confident communicator with strong IT skills and a passion for helping people? We're looking for a Customer Service Advisor to join our friendly and fast-paced team in Lutterworth, providing excellent support over the phone.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently
• Resolve queries and provide accurate information
• Log and update customer records using internal systems
• Collaborate with colleagues to ensure a smooth customer experience
• Maintain a positive and helpful attitude at all times

What You'll Need:

• Excellent verbal communication skills
• Confidence using Microsoft Word, Excel, Teams, and Outlook
• Strong attention to detail and organisational skills
• Ability to work independently and as part of a team
• Previous customer service experience (desirable but not essential)

Why Join Us?

• Weekday working hours - no weekends!
• Supportive team environment
• Competitive hourly rate
• Opportunity to grow and develop your skills

If you're ready to bring your customer service skills to a role where you'll make a real difference, we'd love to hear from you. Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.