Customer Service - Belfast

Customer Service Advisor

📍 Location: Belfast, 5 Lanyon Place, Belfast, BT1 3BT

💷 Pay: £13.97 - £32.55 per hour (depending on shift pattern)

📅 Start Date: 16/11/2026

⏰ Part-Time: 25 hours per week

Shift Patterns

🕒 Rotating: 06:00-14:30 / 14:30-23:00 (2-week rotation)

🌅 Permanent Early: 06:00-14:30

🌆 Permanent Late: 14:30-23:00

🌙 Permanent Middle: 16:00-02:00

Working 5 days from 7, averaging 5.5 hours per day. All shifts include a 30-minute unpaid break.

About the Role

Join one of the UK's leading telecoms providers as a Customer Service Advisor. You'll handle customer enquiries, deliver excellent service, gather key information, and help customers access the support they need in a fast-paced, friendly environment.

Full Paid Training

4 weeks of full-time paid training (37.5 hours per week, Monday-Friday) before moving onto your chosen shift pattern.

What We're Looking For

✅ Strong communication skills

✅ Customer-focused attitude

✅ Good attention to detail

✅ Ability to remain calm under pressure

✅ Confidence following processes and using systems

Benefits

⭐ Competitive pay rates

⭐ Full paid training

⭐ Career progression opportunities

⭐ 28 days paid holiday

⭐ Pension scheme

⭐ Access to Blue Arrow's training portal

Apply Today

Looking for a rewarding customer service role with excellent training and career opportunities? Apply now and complete the short questionnaire sent to your email to fast-track your application.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.