Customer Service Coordinator

Permanent vacancy - Customer Service Coordinator

Location - Hillington

Salary - upto £35,000 depending on experience

Monday - Friday

Working hours

Fully on site

About the job

Our client based in Hillington are looking for a Customer Service Coordinator to join their team. Key aspects of the role is to make sure the highest level of customer service is maintained with distributors, and key stakeholders at all times. Manage the shipping process of goods and ensures that orders are delivered on time and in full and to manage relationships with suppliers and warehouse partners.

EXPORTS AND CUSTOMES EXPERIENCE WOULD BE PREFFERED FOR THIS ROLE.

· Ensures all order related documentation is completed promptly and to a high standard to ensure no delays to shipments.

· Manages relationships with key freight and warehouse partners to make shipments as cost effective as possible.

· Works closely with production to move products via under bond as quickly and efficiently as possible to ensure stock available to meet customer deadlines and requirements.

· Works with key stakeholders in commercial and marketing to ensure products/advertising material are available for tastings/events.

· Manages customers' orders to ensure they are delivered on time and in full.

· Deals with any complaints in a prompt and efficient manner ensuring customer satisfaction.

· Ensures reporting requirements are completed within agreed timescales.

· Follow template - current stock levels / forecasted vs. shipped sales call offs / expected next order.

· Price list follow ups - confirmation of receipt & encourage new orders.

· Overdue payment - follow up by phone, flag cashflow issues to accounts team.

· Ownership of finished goods across all dispatch sites - highlight customer bottlings / slow moving stock / split cases to sales business partner.

· Join sales QBR meetings/calls to build better relationships.

· Ownership of key customer contact database: phone, email and postal address for logistics/order depts, finance/ accounts depts etc.

Experience

· Circa 2 years export and customs experience preferred.

· Order management experience preferred.

· Systems literate - proficient in MS Office.

· Experience of developing processes and systems is an advantage.

· Ability to work at a fast pace while ensuring excellent attention to detail.

· Ability to use your initiative and work part of a team.

· Resourceful and determined to deliver on time to a high standard.

· Organised with a "can do" attitude.

· Resilient.

· Proactive.

· Self Sufficient.

· Level-headed.

· Internal & external stakeholder management.

· Proficient in excel, outlook.

· Understanding of enterprise resource planning systems.

If you have the skills and experience for this role, please submit your CV and we will be in touch. Thanks

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.