Customer Service Coordinator

Location: Reading, Berkshire

Hours: Monday to Friday, 08:00-16:30

Looking for a role where you can make a real difference every day?

We're seeking a Customer Service Coordinator to join a busy service centre team supporting the local community. This is a fast-paced position where your communication skills and attention to detail will truly shine.

In this role, you'll be the first point of contact for service users, healthcare professionals, and family members. You'll handle a high volume of calls, process orders, and ensure essential equipment reaches those who need it most. If you enjoy working in a dynamic environment and take pride in delivering exceptional service, this could be the perfect opportunity for you.

What you'll be doing:

Responding to incoming calls and providing clear, professional support.
Coordinating deliveries, collections, and installations with our logistics team.
Checking and validating online orders for accuracy.
Processing invoices and updating systems.
Carrying out general administration to keep everything running smoothly.

What we're looking for:

Experience in a busy office or customer service environment.
Confident telephone manner and strong communication skills.
Excellent attention to detail and accuracy.
Previous administration experience, including diary management.
Good IT skills and ability to learn new systems quickly.

What's in it for you:

Monday to Friday hours - no weekends!
Free on-site parking.
Company pension and life assurance.
Access to a fantastic rewards scheme with discounts at major retailers and leisure outlets.

Ready to take the next step?

Apply today and join a team that's passionate about making a positive impact in the community.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.