Customer Service Executive

Customer Service Executive - Location: Colchester ESSEX

Hours: 07:30 - 16:30 (slightly flexible, e.g., 08:00 - 17:00)

We're on the lookout for a enthusiastic Customer Service Executive to join our Colchester office following an internal restructure. If you're passionate about delivering exceptional service, thrive in a fast-paced environment, and enjoy supporting a dynamic sales team, this is your chance to make an impact!

What You'll Do

As a Customer Service Executive, you'll be the voice of our company, connecting with customers, solving problems, and ensuring every interaction leaves a positive impression. You'll play a key role in keeping our operations smooth and supporting the sales team in achieving their goals.

Your day-to-day adventures will include:

Being the first point of contact for customers via phone, email, and web chat
Providing proof of delivery (PODs) and resolving queries quickly
Processing sales orders, raising invoices, and creating packing lists
Managing customer accounts, data, and onboarding forms (modern slavery, sustainability, ISO certification)
Supporting the sales team during busy periods or absences
Upselling, making product recommendations, and making lead qualification calls
Helping with exciting projects like special product codes and recycling initiatives

What We're Looking For

People who love helping customers and thrive on problem-solving
Strong communicators with a knack for organisation
Team players who can multitask and stay calm under pressure
would be advantage if you speak German
Previous experience in customer service, sales support, or admin is a bonus, but enthusiasm counts too!