Customer Support

Entry-Level Customer Support (Software) - Shoreditch, London
Salary: £25,000 per annum
Job Type: Full-time, Permanent
Hours: Monday to Friday (Office-based)

Are you a recent graduate with strong customer services & IT skills. We're looking for an enthusiastic and tech-savvy individual to join our growing support team in Shoreditch, London.

Role Overview:

As a Customer Support Representative, you'll be the first point of contact for our clients, assisting them via phone and email with software-related queries. You'll play a vital role in ensuring customer satisfaction by delivering clear, friendly, and effective support.

Key Responsibilities:

• Handle incoming calls and emails from clients

• Troubleshoot and resolve software issues or escalate when needed

• Provide clear guidance and follow-up to ensure issue resolution

• Record and track customer interactions accurately

• Deliver a professional and helpful service experience

Ideal Candidate:

• A recent graduate or someone seeking an entry-level opportunity

• Strong general IT skills and confidence with speaking to customers over the phone

• Excellent verbal and written communication skills

• Friendly, patient, and solutions-focused attitude

• Able and willing to work from our Shoreditch office, Monday to Friday

Desirable Experience:

• Previous experience in a customer service or support role

• Familiarity with operating systems such as Mac OS, iOS, and Chrome OS

What We Offer:

• £25,000 annual salary

• Supportive team environment and hands-on training

• Clear path for progression within a growing company

• Modern office space in the heart of Shoreditch

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.