Job Description

Location: Hybrid - Head Office based in London. 3 days in the office. Training will be fully office-based.

Role: Sales Consultant (French & English Speaking)

Salary/Rate: £12.30 per hour + benefits

Commission: Uncapped commission structure rewarded for sales results, paid monthly. On-target earnings of approximately £5,000 per annum (Commission does not form part of contractual remuneration and may change at any time).

Reports to: Team Manager

Progression: Opportunities to progress into roles such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive, and Team Manager.

Hours: 40 hours per week, between 8am - 7pm Monday to Friday and 8am - 6pm Saturday.

Role Overview

We are seeking a Travel Agent to join our team. The role involves providing exceptional customer service and driving sales through inbound and outbound interactions. Suitable candidates will be fluent in French and English and have a passion for delivering outstanding service while achieving sales targets.

Responsibilities

· Handle inbound calls for both sales and service enquiries.

· Manage service requests using internal systems.

· Generate sales by understanding customer needs and creating desire for products.

· Cancel, modify, or confirm existing bookings.

· Provide outbound cover during peak periods.

· Upsell additional products, services, and extended stays.

· Assist customers via live chat regarding product and booking enquiries.

· Perform other reasonable duties as required by the business.

Key Competencies

· Fluent in French and English.

· Strong interpersonal and communication skills.

· Ability to contribute to a high-performance team culture.

· Natural ability to influence and drive sales.

· Professional, resilient, and detail-oriented.

· Ability to multitask and work independently in a fast-paced environment.

· Previous experience in customer service or sales (Essential).

· Understanding of call centre practices and KPIs (Preferred).

Training

· Full product and system training provided.

· Sales technique and customer service training included.

Compensation & Benefits

· Accredited employer with structured training and induction.

· Eye test vouchers.

· Staff room with refreshments.

· Corporate discounts (e.g., gym membership, restaurants).

· Smart casual dress code.

· Charity involvement and fundraising events.

· 20 days holiday per annum plus additional days for length of service (up to 5 extra days).

· Bank holiday entitlement.

· Campaign-specific incentives and prizes.

· Recommend-a-friend scheme with paid reward.

· Apprenticeship and NVQ qualification opportunities.

Additional Requirements

Employment is subject to satisfactory background checks, including criminality and financial probity. Candidates must provide 36 months of previous employment references (minimum of 2 references).

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.