Hospital Switchboard Operator

Blue Arrow is urgently recruiting for a Hospital Switchboard Operator to join our clients team based in Pontyclun. Paid Weekly!


Rate of Pay: £12.51ph
Hours of work: Full time working 12 hour shifts Days and Nights: 8am-8pm one week and 8pm to 8am the next. Weekly rotating rota and will include weekend so must be flexible
Contract: 6 month contract initially

Duties:-
* Answering and directing calls
* Handle incoming calls from patients, families, staff, and external contacts
* Handle complaints or concerns and direct them to the appropriate channels.
* Transfer calls to the appropriate departments or personnel
* Provide general information such as visiting hours, directions, or department contacts
* Record messages and maintain logs of calls and incidents
* Assist with basic administrative tasks like data entry
* Respond to emergency codes and alert the appropriate teams.
Candidate requirements:-
* Previous experience in a similar role- ideally a switchboard role
* Excellent customer service skills and phone manner
* Be able to provide a calm, professional, and empathetic tone, especially in high-stress situations.
* Able to work under pressure


If you feel you have the right experience for the above role, please submit your CV for immediate response.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Register & Apply Login & Apply About Blue Arrow
Advertiser
Blue Arrow
Organisation
Blue Arrow
Reference
JO-2507-66218
Pontyclun
Expiry Date
31/07/2025 12:56:00
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