Hospitality Manager

Hospitality Manager/Nottingham/Tollerton/Fulltime

Spire Nottingham Hospital has an exciting opportunity for a Hospitality manager to join the team on a Fulltime basis.

Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care.

Duties and responsibilities:

To lead, drive, develop and manage dynamic, passionate and hard-working teams to deliver a customer focused, five-star hospitality experience to all patients, consultants and colleagues at the hospital and to ensure the highest standard of food quality, environmental hygiene and high standard of cleanliness throughout all areas of the hospital is maintained at all times.
Ensure the portering team provide the highest standards of personal service to patients and staff and provide a highly efficient and courteous portering, distribution and support service hospital wide.
The Hospitality Manager will play an active role within the hospital management team, attending key meetings, contributing to the delivery of the Hospital strategy within the non-clinical teams, controlling budget (including staff costs) and ensuring all policies and procedures are followed
To effectively manage and support the Hospitality team with direct line reports of the Head Chef, Housekeeping Team Leader, Hosting Team Leader and the Lead Porter, ensuring adequate staffing levels at all times within agreed budgetary limits.
To ensure the departments operate within set financial parameters and to be actively involved in departmental cost targets, regularly monitoring and working towards meeting agreed KPI standards.
To comply with all health and safety at work regulations in line with corporate policies. Ensure that all legislative regulations regarding food hygiene, licensing, health and safety, COSHH, risk management and appropriate documents/records are fully complied with.
To review, improve and maintain the standard of Hospitality for all service users.
To ensure that all staff are adequately trained to provide the highest possible standards of Hospitality, ensuring Enabling Excellence objectives and Development Plans are carried out.
To hold regular (at least monthly) 1:1's with direct reports.
Review and change local processes to drive efficiencies.
To maintain adequate control of all stock within Hospitality, including food supplies, cleaning products and linen.

Who we're looking for:

Previous managerial experience
Hospitality (or Hospital) background
Experience of managing a budget
Health and Safety Experience (IOSH trained)
Intermediate Food Hygiene Certificate (Level 3)
Excellent interpersonal, communication and presentation skills, including listening and facilitation skills.
Demonstrable ability to implement change and be able to communicate clearly both verbally and in writing with different disciplines of healthcare staff.
A proactive, enthusiastic, self-starter with the ability to work on own initiative without supervision.
Ability to build relationships and strong people management skills to deliver a plan of activity through direct reports. Ability to troubleshoot and resolve process issues at source and in a timely manner.
Good organisational and prioritisation skills and the ability to work to deadlines.
Flexibility and adaptability to tasks and duties.
A problem-solving approach and a leader of change.
A professional attitude with a concern for quality and customer service.
Proficient in Microsoft Office, particularly Outlook, Word and Excel.

Benefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

35 days annual leave inclusive of bank holidays
Employer and employee contributory pension with flexible retirement options
'Spire for you' reward platform - discount and cashback for over 1000 retailers
Free Bupa wellness screening
Private medical insurance
Life assurance

Our Values:

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

Driving clinical excellence
Doing the right thing
Caring is our passion.
Keeping it simple
Delivering on our promises
Succeeding and celebrating together

We commit to our employees' well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

For us, it's more than just treating patients; it's about looking after people.