Hospitality Team Lead

Spire Parkway Hospital is looking for an experienced and motivated Hospitality Team Lead to join our dedicated Hospitality team on a permanent basis.

This is an exciting opportunity for someone with a strong hospitality background and previous leadership experience who is passionate about delivering exceptional customer service. You'll play a key role in ensuring our patients receive a first-class experience throughout their stay.

About Spire Parkway Hospital:

Spire Parkway Hospital is a leading private hospital based in Solihull, serving patients across Birmingham, Warwickshire and the West Midlands. Rated Good by the CQC, with Outstanding recognition for Patient Care, we pride ourselves on delivering high-quality healthcare alongside exceptional patient experiences.

Our hospital provides a wide range of specialist services, including diagnostics, rehabilitation and surgical procedures across specialties such as orthopaedics, women's health and cancer care.

Duties and Responsibilities:

As Hospitality Team Lead, you will:

Lead, motivate and support a team of Hosts and Catering Assistants.
Ensure patients receive excellent service, with meals and refreshments delivered efficiently and professionally.
Respond to patient requests promptly, helping to create a comfortable and positive hospital experience.
Work closely with clinical teams to support the day-to-day needs of the hospital.
Monitor hospitality equipment and supplies, escalating any faults or shortages as required.
Maintain high standards of cleanliness, quality, patient confidentiality and customer care.
Support catering and housekeeping teams with daily operational duties.
Ensure compliance with Health & Safety, COSHH and hospital policies.

Who we're looking for:

Previous hospitality experience, ideally within a supervisory or team lead role.
A passion for delivering outstanding customer service.
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
The ability to work effectively within a busy team environment.
A proactive and flexible approach to supporting patients and colleagues.
A willingness to complete mandatory training including Health & Safety, COSHH, Infection Control and Manual Handling.

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

35 days annual leave inclusive of bank holidays
Employer and employee contributory pension with flexible retirement options
'Spire for you' reward platform - discount and cashback for over 1000 retailers
Free Bupa wellness screening
Private medical insurance
Life assurance

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications