Inbound Sales & Customer Service Agent - Dutch

Inbound Sales & Customer Service Agent - Dutch Speaker

Location: Hybrid role with initial training on-site in London

Salary: £12.30 per hour + benefits

Commission: Uncapped commission structure, paid monthly (on-target earnings approx. £5,000 per year)

Hours: Full-time, 37.5 hours per week. Shifts between 8am-8pm Monday-Friday and 8am-5pm weekends (one weekend day every other week).

Progression: Opportunities to advance into roles such as Social Media, Training, Quality Support, and Team Management.

Role Overview:

We're seeking a Dutch-speaking customer service and sales professional to join a dynamic team supporting holiday bookings for European customers. You'll handle inbound calls, assist with service requests, and drive sales through understanding customer needs and upselling additional products.

Key Responsibilities:

• Manage inbound calls for sales and service
• Process booking changes, cancellations, and confirmations
• Identify customer needs and generate sales
• Upsell additional services and extended stays

Key Skills & Experience:

• Fluent Dutch and English
• Strong interpersonal and communication skills
• Previous experience in customer service or sales (essential)
• Ability to work in a fast-paced environment and meet KPIs
• Resilient, detail-oriented, and motivated to achieve targets

Training & Benefits:

• Full training provided (product, systems, sales techniques)
• Life insurance, discounts, and perks
• 20 days holiday + bank holidays
• Career development opportunities including NVQs and apprenticeships

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.