Nightshift customer service advisor

As a part of the Ask4help team, you will be an integral member of a fast-paced front line service, providing support University students through a variety of face to face, phone and digital communication channels.

We are particularly interested in individuals who possess exceptional customer service skills, as well as competence in using standard Microsoft Office applications. The ideal candidate will be able to blend their experience in customer interactions with their understanding of student needs, ensuring the provision of an outstanding service for our customers.

The role is based on-campus in Newcastle City Centre, and will require you to work night shift: as follows: 3 nights on-shift, followed by 6 nights off-shift, working 23:00 until 08:10 the following morning. The end date for this assignment will be 23rd May 2026. This particular role is perfect for candidates who have busy lives. The shift pattern is also NOT suitable for students due to the rota.

Pay rate: £13.45.

If your application is successful, you will be invited to interview either on-site, or via Microsoft Teams.

Key Skills/ Experience:

• Excellent telephone manner and customer service skills
• Clear communication skills
• Understanding demeanour
• Previous customer service roles (inbound/outbound)

Your main duties will include:

• Providing professional support via a range of channels which could include, telephone, and chat, remote support tools and service monitoring tools.
• Resolving enquiries at initial point of contact including areas relating to:
• Personal matters
• Student day to say questions
• Support the needs of the students and your colleagues
• Provide an exceptional level of customer service through clear and concise communication, demonstrating proposed solutions and next actions

Benefits of working for this client:

• Easily accessible location
• Attractive pay rate and enhanced rates on bank holidays

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.