Operations Manager
📍 Southampton, Hampshire
💷 £35,000 - £40,000 per annum
⏰ Minimum 40 hours per week | 5 days out of 7
🏨 Hotel & Hospitality Sector
Lead Hotel Operations in a Busy Southampton Hotel
Are you an experienced hospitality professional looking to take the next step in your management career? We are recruiting for an Operations Manager to join a well-established hotel in Southampton, overseeing the day-to-day operation and ensuring exceptional guest experiences across all departments. Based on the details within the Hotel. This is a hands-on leadership role requiring strong operational experience within hotels or hospitality environments.
The Role
As Operations Manager, you will work closely with department heads to ensure the smooth running of all hotel operations, maintaining high standards of service, compliance, cleanliness, and guest satisfaction.
Key Responsibilities
- Oversee the daily operation of the hotel across all departments.
- Support and manage Heads of Department to achieve operational objectives.
- Ensure the hotel is prepared for guest arrivals, conferences, weddings, and events.
- Conduct regular operational checks and maintain high presentation standards.
- Lead by example, providing visible management presence across the business.
- Handle escalated guest complaints and deliver effective resolutions.
- Monitor guest feedback and implement improvements where required.
- Support recruitment, onboarding, training, and development of team members.
- Drive operational efficiency, productivity, and cost control.
- Monitor labour costs, staffing levels, and departmental performance.
- Ensure compliance with Health & Safety, food hygiene, and company procedures.
- Act as the senior operational lead in the absence of senior management.
About You
- Previous experience in Hotel Operations Management or a senior hospitality management role.
- Strong understanding of multi-department hotel operations.
- Excellent leadership and people management skills.
- Commercially aware with experience managing budgets, labour, and performance.
- Confident handling guest complaints and service recovery.
- Strong organisational and problem-solving abilities.
- Flexible and adaptable with the ability to thrive in a fast-paced environment.
- Passionate about delivering exceptional guest experiences.
What's on Offer?
✅ Salary £35,000 - £40,000 per annum
✅ Minimum 40 hours per week
✅ 5 days from 7 including weekends
✅ Opportunity to join a growing hospitality business
✅ Varied and rewarding operational leadership role
✅ Career development opportunities within hotel management
Interested?
Apply today with your up-to-date CV. If you have the experience, leadership skills, and passion for hospitality to drive operational excellence, we'd love to hear from you.
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