Out of Hours Team Leader

Out of Hours Team Leader

Location: Luton (Hybrid, 2-3 days per week in the office)

Salary: £26,600 - £28,000 pro rata

Hours: 35 hours per week

Lead a Team That Keeps Blue Arrow Moving 24/7

We're looking for an energetic and motivated leader to join our Out of Hours team. You'll support a team of consultants, manage operational escalations, and ensure outstanding service for clients and candidates outside standard business hours.

Shift Pattern

This role works on a two-week rota covering mornings, evenings and weekends.

Weekdays

• 04:00 - 10:00
• 17:00 - 00:30

Weekends

• Shifts between 04:00 - 00:30

Every other weekend off will be supported where possible, although rotas may vary to meet business needs.

What You'll Bring

• Previous team leadership or supervisory experience
• Excellent customer service and communication skills
• Ability to stay calm and make decisions under pressure
• Recruitment, staffing, customer operations or similar experience
• Flexible approach to working patterns

Why Join Blue Arrow?

• Hybrid working
• 25 days holiday plus bank holidays
• Option to buy additional holiday
• Pension and wellbeing support
• Discounts and reward schemes
• Ongoing training and career development
• The chance to lead a business-critical function and make a real impact

If you enjoy leading people, solving problems and working in a fast-paced environment, we'd love to hear from you.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.