Private Patient Co-ordinator

Private Patient Co-ordinator | Customer Service | Private Hospital | Bristol | Full-time & Permanent
Spire Bristol Hospital is looking to recruit a Private Patient Co-ordinator who will provide excellent levels of customer service to patients making enquiries into the hospital by telephone and email, on a full time, permanent basis. Experience of sales, telephony and/or a customer contact centre would be an advantage.
This is a Full Time on site role conducting face to face meetings with consultants and patients.
Please note that if successful with the role you would need to travel to Cardiff for 2 weeks training at the start of the role.
Duties and Responsibilities:
- Professional handling of self-pay enquiries (eg, capturing enquirers details, booking appointments, resolving queries, giving information, providing advice and practical help) from phone calls and emails with prospective self-pay patients
- Converting enquiries to outpatient appointments
- Meeting team and individual targets relating to conversion, revenue and appointments
- Attending patient information events to represent Spire Healthcare and our services
- Learning skills required to assist in outpatient appointments team as and when required
- Providing customers with excellent after-sales service
Who we're looking for:
- Excellent interpersonal skills
- Confident with face to face interactions
- Self motivated with a can-do attitude
- First-rate organisational skills and attention to detail
- A good grasp of standard IT packages (eg Microsoft Outlook, Excel & ideally CRM or SAP, although these are not essential
- High level of customer service
- Experience in sales or a contact centre-based role ideal but not essential
Hours: Full-time. Working hours are 37.5 hours on a rota between 8am - 6pm plus 1-2 days per week late start, 8pm finish. Plus monthly events (average 2) with late finishes.
Benefits:
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
For further information about this role or for an informal conversation about the range of career options available with Spire please contact Mark Ballard
For us, it's more than just treating patients; it's about looking after people.
About Us
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.
We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated 'Good' or 'Outstanding' by the Regulators; these are sector leading standards.