Receptionist

Receptionist | Spire Harpenden Hospital | Full Time | Permanent | Competitive Salary and Great benefits

Spire Harpenden Hospital has an amazing opportunity for an experienced Receptionist to join our team, on a Full Time and permanent basis. You will be part of a team that prides itself on providing exemplary service to our Patients, Visitors and Colleagues at all times.

You will be working between the hours of 06:30- 20:30 please only apply if you can commit to this

Job Purpose

To ensure an exemplary level of high customer service to all patients, consultants and hospital teams, that meets and strives to exceed all our customer's expectations, presenting a high standard of personal appearance together with total confidentiality in every aspect of work at all times. Providing an efficient administrative service within the hospital, operating within established policies and procedures

Duties and responsibilities

- Welcoming, registering and directing patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers' expectations.
- Admitting surgical patients in accordance with hospital procedures, providing information as appropriate.
- Admission/Discharge of patients onto computer system ensuring accuracy of all information.
- Operate the hospital switchboard in a professional and efficient manner, ensuring all calls or enquires are responded to in a timely manner
- Undertake various clerical duties including checking of bed status reports, issuing badges for visitors, booking taxis
- To contribute to the general cleanliness, neatness and smooth running of all reception areas at all times, ensuring that any reading material is available and well displayed
- Undertake all work in accordance with company hospital policies and procedures. Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures
- To maintain confidentiality of all information acquitted with regard to patients, consultants and staff and not on any account disclose information about the affairs of the hospital, its subsidiaries or associates
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
- To present a professional, smart image at all times, ensuring adherence to hospital uniform policy
- Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.

Who we're looking for
- Whilst no formal qualifications are required you must be able to communicate with other members of staff and patients clearly and your personal appearance must be of a high standard, expected in a professional healthcare environment and Experience of working on a reception or in a similar customer facing environment

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Free onsite parking

Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
- Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

For us, it's more than just treating patients; it's about looking after people
We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

.