Receptionist - Hotel - Chichester

Hotel Receptionist

📍 Location: Chichester Area, 4 miles out of town so idealy own transport or happy to take a short train journey

💰 Salary: £26,250 plus £250 per month tips

⏰ Job Type: Full-Time

📅 Start Date: Immediate Start Available

About the Role

We are seeking a friendly, professional, and customer-focused Hotel Receptionist to join our team. As the first point of contact for our guests, you will play a vital role in creating a welcoming and memorable experience while ensuring the smooth day-to-day operation of the front desk.

The role is close to Chichester and is around 4 miles out of town so ideally a form of transport is desirable or willingness to take a short train journey.

You will work 39 hours per week, 5/7 days with weekends on a rota basis and done fairly across the team. You will work a mix of early and late shifts which are 7.30am to 4.00pm and 2.30pm-10.30pm approximately

Key Responsibilities

• Welcoming guests and providing exceptional customer service.
• Managing guest check-ins and check-outs efficiently.
• Handling reservations, cancellations, and amendments.
• Answering telephone and email enquiries professionally.
• Processing payments and maintaining accurate records.
• Providing information about hotel facilities and local attractions.
• Resolving guest queries and complaints promptly and professionally.
• Coordinating with housekeeping and other departments to ensure guest satisfaction.
• Maintaining a clean and organised reception area.

Requirements

• Previous experience in a hotel reception, hospitality, or customer service role is desirable but not essential.
• Experience using Guestline desirable but not essential as full training can be given
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Confident using computer systems and booking software.
• Professional appearance and positive attitude.
• Ability to work flexible shifts, including evenings, weekends, and public holidays.
• Strong problem-solving skills and attention to detail.

What We Offer

✅ Competitive salary

✅ Employee discounts on hotel stays and food & beverage services

✅ Training and development opportunities

✅ Supportive and friendly working environment

✅ Career progression opportunities within the business

✅ Company pension scheme (where applicable)

How to Apply

If you are passionate about delivering outstanding guest experiences and would like to be part of a dynamic hospitality team, we would love to hear from you.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.